Chemical Regulation Helpdesk

A Helpdesk that provides free information about chemical regulations for companies trading between the EU and Vietnam markets.

Do you have a question? Please contact us for assistance.

A Helpdesk that provides free information about chemical regulations for companies trading between the EU and Vietnam markets.

Do you have a question? Please contact us for assistance.

Mi Nguyen

REACH & Vietnam chemical regulation Specialist
Phone +84 39 6169 628
mi.nguyen@chementors.eu
English | Vietnamese


    [group Notarobot]
    [/group]

    About Helpdesk

    The Helpdesk operated by Chementors SEA Co. Ltd, was established to assist companies with questions related to Vietnam and EU chemical regulations.

    Very often, the chemical regulations are found to be intensive and complex to thoroughly comprehend and comply with. Lack of information on what to follow is one of the key barriers to entering a market.

     

    The Helpdesk team consists of experienced consultants in EU and Vietnam chemical regulations. By providing free regulatory information to stakeholders, the Helpdesk hopes to assist companies open gates to reach customers in a compliant way and boost trading activities sustainably.

     

     

     

    Chementors

    Functions of the Helpdesk

    The Helpdesk provides free information on the provisions of chemical regulations to below stakeholders:

    • Vietnamese manufacturers and suppliers who would like to export products to or do business in the European Union market
    • EU and non-EU companies who would like to export products to or do business in the Vietnam market

    The Helpdesk focuses on four main categories of information to be provided:

    • Overall list of regulations that could be relevant to the stakeholders
    • Stakeholders’ roles and obligations under the corresponding regulations
    • General information on the process of how to comply with the regulations.
    • Reference to further sources of information where applicable.

    Scope of the Helpdesk

    EU Regulations

    • REACH Regulation (EC) No. 1907/2006
    • CLP Regulation (EC) No. 1272/2008
    • EU Poison Centers Notification in accordance with CLP Regulation
    • Waste Framework Directive No. 2008/98/EC
    • Biocidal Products Regulation No. (EU) 528/2012
    • General Product Safety Regulation No. (EU) 2023/988
    • Transportation of dangerous goods

    Vietnam Regulations

    • Law on chemicals No. 06/2007/QH12
    • Decree No. 113/2017/ND-CP
    • Circular No. 32/2017/TT-BCT

    Response times

    The Helpdesk shall endeavor to reply to the enquirers as soon as possible and at the latest within 72 hours.

     

    It is out of the scope of the Helpdesk to

    • assess a specific substance/mixture/article or supply chain to generate the final list of regulatory obligations to comply with
    • do compliance check or confirm the compliance on a specific substance/mixture/article/document or a supply chain
    • provide a tailored plan or procedure on how to fulfill the obligations
    • provide training
    • do hazard classification of substances or mixtures
    • contact authorities, laboratories, and other third parties
    • provide certificates or any kind of confirmation
    Alternatively, Chementors provides these services for companies who may need them. Kindly note that these services come with fees as they require specific expert work customized for a specific project. Please contact us for more information.

    Confidentiality

    All information sent to the Helpdesk is only used to search for answers to the questions presented by the enquirer. Confidential information will not be made public in any form.

    Non-confidential information, which will not reveal a trade secret, product formulations, or company identity, can be summarized by the Helpdesk to develop the Frequently Asked Question (FAQ) section. Any confidential information will be removed from the FAQ before publishing.

    Liability disclaimer

    The Helpdesk does not make legally binding decisions when providing an answer to a question. The Helpdesk takes no responsibility for how the answers will be interpreted or applied. Any incorrect interpretation of information about regulations obtained from the Helpdesk will not be able to hold the Helpdesk liable.

    The enquirers are at all times responsible for the information given to them and liable for all regulatory obligations applied to them.

    The Helpdesk makes all reasonable efforts to answer the questions based on its best understanding. All information provided by the Helpdesk shall be considered as guidance only and is not legal advice whatsoever.

    Contact the Helpdesk

    The Helpdesk is available from Monday to Friday 10:00 am to 6:00 pm UTC+7 (Vietnam time zone) via phone at +84 396169628 or via email at mi.nguyen@chementors.eu.

    We can communicate in your native languages which include English, Finnish, Swedish, and Vietnamese.

    Our Helpdesk provides free information about chemical regulations for companies trading between the EU and Vietnam markets.
    See below our address in Ho Chi Minh City, Vietnam.

    Chementors SEA Co., Ltd, SAV8-20.11 Tower 8, Novaland – The Sun Avenue 28 Duong Mai Chi Tho, Ward An Phu, District 2, Ho Chi Minh City

    Happy holidays and a hopeful new year!
    This year we support UNICEF.

    reache-approved
    approved Member of ORO
    Luotettava kumppani

    REACH

    SDS Services

    Other Services

    Headquarters

    © Copyright 2024 Chementors. All Rights Reserved.

    Chementors Ltd | Finland | Hong Kong | Vietnam | info@chementors.fi

    Thank you for reaching out to Chementors!

    Please note that our team will be on annual leave from 21st to 29th December. During this time, response times may be longer than usual.

    We appreciate your patience and will get back to you as soon as possible.

    Wishing you a wonderful holiday season!

    Best regards,
    The Chementors Team