REACH Follow-up Service

Did you know your REACH matters need follow-ups and updating even after the registration? 

Once a company’s REACH registration is completed, the responsibility does not end there. The duties are set out in Article 22 of the REACH Regulation (EC) No. 1907/2006. 

Our REACH Follow-up Service ensures that your existing REACH registrations remain fully compliant throughout their entire lifecycle. REACH obligations do not end after successful registration. ECHA continues to monitor dossiers, request additional information, and update regulatory requirements. Likewise, the Consortium also has its own communication channel for delivering information and requests to member registrants. We make sure you stay ahead of these notifications and obligations. 

REACH-IT is a system that serves as the central platform where ECHA posts all official communications, decisions, and compliance check notifications, making it the primary system we monitor to ensure no regulatory obligations are missed. 

In 2024, ECHA conducted 313 compliance checks covering nearly 2,000 registrations for 272 substances.

As a result, 208 companies were asked to provide additional data to clarify potential long-term health and environmental risks.

Of the evaluations concluded for 241 substances:

  • 70% of companies provided the requested information, and
  • 30% of cases were escalated to Member State authorities for enforcement.

Continuous monitoring of the ECHA’s REACH-IT portal and the Consortium’s communication platform is required to keep the registration valid and compliant. Many companies underestimate this post-registration phase, leading to serious compliance risks and penalties.

CASE STUDY: Avoiding a costly ECHA charge through timely REACH-IT monitoring support

Situation

  • A client who had completed a REACH registration in 2023 received an unexpected compliance check notification from ECHA in summer 2025 

  • ECHA attached the details of the check to the REACH-IT platform 

  • The check was for verifying the company’s declared size 

  • The deadline for submitting the required proof was 21 calendar days 

  • Failure to meet the deadline (due to a late response or missed notification etc.,) would have resulted in an administrative charge of €19,900 

Chementors’ actions

On the same day 

  • Accessed the REACH-IT platform to retrieve the compliance check documents 

  • Reviewed and assessed the ECHA request 

  • Informed the Client with a clear summary of the situation, next steps, the critical deadline and possible charges 

  • Advised which supporting documents needed to be provided 

During the checking process 

  • Clarified the Client’s questions and provided continuous guidance 

  • Closely monitored the deadline and followed up to ensure timely submission 

  • Handled and tracked all communications with ECHA 

The outcome

  • All required documents were submitted on time 

  • ECHA’s assessment result was positive after 2.5 months of review 

  • The Client avoided the €19,900 administrative charge

MAJOR CHALLENGES

Missed notifications and communications
  • ECHA (European Chemicals Agency) and the Consortium may send important messages through REACH-IT and other specific platforms, often with short deadlines (sometimes only 10–30 days). 

  • Missing these notifications can lead to deregistrationloss of market accesspenalties or non-compliance status. 

  • Messages may concern SME company size verification, substance evaluation, dossier updates, tonnage verification, compliance check, or other new data requests. 

An example of a REACH-IT message 

Lack of in-house expertise
  • REACH-IT is a technical system requiring familiarity with ECHA terminology and procedures. 

  • Non-experts may overlook the regulatory meaning of certain messages (e.g. inquiry responses, evaluation decisions, completeness checks). 

  • Incorrect or delayed reactions can lead to invalid registrations, fines or additional costs for resubmission. 

Administrative burden and resource constraints
  • Monitoring multiple accounts or registrations requires consistent attention and documentation. 

  • Many companies do not have internal compliance staff dedicated to REACH follow-up. 

  • Employees may change or leave, leading to loss of access or forgotten logins. 

Dossier update obligations 
  • Companies must keep their registration up to date (e.g. new tonnage bands, composition changes, use updates). 

  • Failure to update within the required time limits can lead to penalties or termination of registration. 

  • Note: ECHA may initiate targeted compliance checks if updates are overdue. 

Confidentiality and communication delays 
  • REACH-IT messages involve ECHA communications to registrants 

  • Consortium often uses emails or its own portal to deliver notifications to member registrants 

  • Delays in internal forwarding or unclear responsibilities can cause missed deadlines or non-coordinated responses. 

Technical and access issues
  • The REACH-IT portal may experience periodic maintenance or login problems. 

  • Two-factor authentication or expired accounts can block timely access. 

  • Shared accounts can create accountability and security concerns. 

Potential penalties and consequences
  • Invalid registration: Product can no longer be placed on the EU market. 

  • Administrative fines: National enforcement authorities may impose financial penalties for non-compliance. 

  • Reputation damage: Importers and downstream users lose trust in the supplier’s reliability. 

  • Additional costs: Reopening registration, or repeating data sharing negotiations. 

SOLUTION:


Chementors offers several important practical and compliance-related benefits with the renewed REACH follow-up service, such as:

Early awareness of ECHA and the Consortium’s communications

  • Immediate visibility of any new messages or system notifications from ECHA and Consortium (e.g. evaluation decisions, technical completeness check results, or updates on joint submissions). 
  • Prevents missed deadlines since REACH-IT messages often have strict response timelines. If the deadlines are missed, penalties will be applied by ECHA. 

Compliance risk reduction

  • Immediate visibility of any new messages or system notifications from ECHA and Consortium (e.g. evaluation decisions, technical completeness check results, or updates on joint submissions). 
  • Prevents missed deadlines since REACH-IT messages often have strict response timelines. If the deadlines are missed, penalties will be applied by ECHA. 

Expert interpretation of notifications

  • Chementors informs the client immediately to ensure regulatory obligations are fulfilled on time, such as responding to ECHA requests or updating registration data. 

  • Reduces the risk of non-compliance penalties or revoked registrations due to overlooked messages. 

Streamlined communication with ECHA and other registrants

  • Chementors communicates directly with ECHA or the Consortium/Lead Registrant on behalf of the client, if the client wishes us to do so. This additional assistance will be invoiced at an additional hourly rate. 

  • If the client agrees for Chementors to handle the case, it ensures consistent, professional responses that align with regulatory expectations and consortium procedures. 

Centralized documentation and traceability

  • All communications and updates are tracked and archived systematically by Chementors as the consultant. 

  • Makes it easier for the client to demonstrate compliance during audits or inspections. 

Time and resource savings

  • The client’s team does not need to log in regularly or interpret complex REACH-IT terminology. 

  • Frees up internal resources to focus on core business operations of the client. 

Continuity and reliability

  • Ensures REACH obligations are managed even if the client’s responsible employee is absent or leaves the company. 

  • Chementors acts as a permanent and reliable compliance contact point. 

SUMMARY OF CHEMENTORS´REACH FOLLOW-UP SERVICE:

Chementors´ experts continuously monitor your company’s REACH-IT account and Consortium’s notifications to ensure that all regulatory communications and system notifications from ECHA are handled promptly and correctly. 

With this service, you can rest assured that no important message goes unnoticed. We take care of reviewing and interpreting all REACH-IT and Consortium notifications, advising you on the required actions, and coordinating responses with ECHA or Lead Registrants when necessary. 

This proactive monitoring helps you stay fully compliant with REACH requirements, prevents missed deadlines, and saves valuable time for your team. All communication records are systematically archived, providing full traceability and peace of mind during audits or inspections. 

Key benefits: 

  • Early detection of any new messages or ECHA requests 

  • Reduced compliance risks and avoided penalties 

  • Expert interpretation and response guidance 

  • Centralized documentation and traceability 

  • Continuous support ensuring reliability and business continuity 

Stay compliant and stress-free — let our REACH experts handle your REACH-IT monitoring and general REACH follow-up matters.  

 

Contact us today to discuss how we can support your regulatory compliance needs

Contact OUR EU REACH registration specialists

Chemical Regulatory Specialist

Phone +358 10 504 5860
satu.salomaki@chementors.eu
Finnish | English

SDS/Chemeter Specialist

Phone | +358 44 099 6969 (only WhatsApp)
antti.aalto@chementors.eu
Finnish | English

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